Do I need to vacuum before the crew arrives?
A light vacuuming in the traffic areas is recommended but not required. If needed, the crew can pre-vacuum the area to be cleaned.
How long will it take to clean my carpets?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
How long will it take for my carpet to dry?
Carpets will be dry by the time we leave; In the wet seasons it might take about 30 minutes to dry.
How do you guarantee customer satisfaction?
We are happy to work with you to correct any situation that may arise. In some cases, this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.
How Often should I clean my carpets?
If you live alone with nothing other than normal environmental factors to dirty your carpets, cleaning them once a year should be sufficient. If you smoke, have pets or children or if the carpet is in a high traffic area it should be cleaned every six to nine months depending on how exposed it is.
Do You move any Furniture?
It would be appreciated if the smaller items and stuff underneath the beds can be moved out of the room. We can assist in the moving of beds and cupboards, however we cannot take responsibility for pulling out cables when moving Computers and TV stands.